After you verify for your community, you’ll be eligible for discounts with ID.me partner brands. To browse the offers available to you, visit ID.me Shop. This article explains common troubleshooting steps when getting discounts.
Discount isn't working
If your discount isn’t automatically applied at checkout or your promo code isn’t working, visit My discount isn’t working.
Expired community verification
Community verification cards may expire, depending on the community you verified for. If your card expired, follow the steps to re-verify your community card in Using your ID.me Wallet.
Hospital employee discounts
Hospital employees who work at a hospital, medical facility, or health care facility, but who do not fall under the Medical Provider or Nurse community, may still qualify for discounts. To find what discounts are available, go to ID.me Shop and search “Hospital employee”, then filter results by offer.
Canadian discount isn’t working
The Canadian ID.me Shop has discounts and offers specific to residents in Canada. You must verify for a community to get these offers. Canadian discounts and offers can only be accessed from the Canadian version of the partner site.
- You access the offer from the Canadian partner site. You must search “Canada” in the ID.me Shop search bar to find offers and discounts specific to Canadian residents.
- You verified as a Canadian resident on your account. US verifications will not work for Canadian offers.
I need help with a specific community
If you’re having trouble verifying for a specific community, go to the community’s verification page for more information:
- First responder
- Government employee
- Hospital employee
Cancel or change your ID.me Shop purchase
To cancel or change a purchase you made via ID.me Shop, you must cancel or change your order directly with the retailer, then make a new purchase via ID.me Shop. This will ensure you earn cash back when your purchase is eligible.
Who to contact for help
For help verifying your community, contact ID.me Support. ID.me Support cannot help getting discounts since discounts are offered by individual brands, not ID.me.