Uploading high-quality photos of your documents is a key part of verifying your identity or verifying for a community. To learn more about this process, visit Taking photos of your documents. This article includes common document upload issues and steps to fix them.
I didn’t get a text message link
To take photos of your documents using your smartphone, you’ll enter your phone number when prompted and receive a text from ID.me’s 5-digit number. If you don't get the text, visit I didn't receive a text message to take a photo or selfie.
My camera didn’t work
You must grant ID.me permission to access your device’s camera during the verification process. When prompted, select “OK” or “Allow”. If this prompt didn’t display, go to your device settings to grant permissions to use your camera.
My document photos don’t look great
To help ensure your documents can be uploaded and approved, follow our best practices in Taking photos of your documents.
It’s important the device you use is up-to-date. For example, we recommend you:
- Meet the technical requirements to complete the verification process.
- Update your browser and operating system to the latest version.
- Have a strong and reliable internet connection.
If you check all of these and the upload still doesn’t work, try using a different device if you have one available.