If you choose to verify your identity using security questions, you will be prompted to enter your basic personal information (first name, middle name, last name, suffix, date of birth, etc.). Enter this information and then click “Continue.”
Enter your current home address information, then enter and confirm your Social Security Number (SSN).
Next, confirm your phone number. On this screen, you can choose to verify using your mobile phone or your home phone. The number you choose should be your “phone number of record,” meaning the phone number must be directly associated with your name.
You will be presented with a summary of all of the information that was collected in the previous screens. To change any incorrect information, click the “Edit” button on the right side of the highlighted sections.
Click the checkbox to attest that all of the information is accurate and accept the use of Fair Credit Reporting Act (FCRA) data to verify your identity.
Your information will be submitted for verification. If approved, you will see a screen that lists three questions about your history. Select the correct answers using the respective radio button to the left of each answer. When each question has been answered, click “Continue.”
If you answered correctly, your identity will be verified and you'll see a page that lists the information being requested from our partner and asks you to consent to the release of that information.
If you click “Allow and continue,” you'll be redirected back to VA.gov and gain access to new services. If you click “Deny,” you'll be redirected back to the VA.gov homepage and will likely not be able to access any new services or information.
