Verify by answering questions

If you choose the “Verify by answering questions” option, the first screen you encounter will ask you to enter your basic personal information (first name, middle name, last name, suffix, date of birth, etc.).  Enter this information and then click “Continue”.

 

The next screen will ask you to enter their current home address information. The screen after asks you to enter and confirm your Social Security Number (SSN).

            

Once you have completed the identification information, you'll be asked to confirm your phone number. On this screen, you can choose to verify using your mobile phone –or- your home phone. The number you choose should be your “phone number of record”, meaning the phone number must be directly associated with your name.

                 

Once the required information is provided, you will be presented with a summary of all of the information that was collected in the previous screens. At this point, you can edit any information that may have been entered incorrectly. To make changes, you can simply click the “Edit” button on the right side of the highlighted sections.

 

If all of the information is correct, you will need to click the checkbox to attest that all of the information is accurate and accept the use of Fair Credit Reporting Act (FCRA) data to verify your identity.

From here, your information will be submitted for verification and, if approved, you will see a screen that lists three questions about your history.  Select the correct answers using the respective radio button to the left of each answer. When each question has been answered, click “Submit answers”.

If the answers were correct, your identity will be verified and you'll see a page that lists the information being requested from our partner and asks you to consent to the release of that information.

If you click “Allow and continue”, you'll be redirected back to the partner you were trying to access.  If you click “Deny” and do not wish to release the information to the partner, you'll be redirected back to the partner's page and will likely not be able to access the information for which you were trying to verify.

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