Verify using my passport

If you choose to verify using your passport, the process is similar to the "verify using my driver's license" option.  You will be prompted with two options:

  1. Take a picture with my phone
  2. Upload a picture from my computer

If you choose to take a picture with your phone, you'll be prompted to enter your mobile phone number. After entering your phone number, click “Send me the link”.



From this point, you will receive a text message on their phone.  This will open the window on your phone, which will allow you to take a picture of your passport and submit it for verification.



Using your phone, take a picture of your passport (just as you would take a normal picture).  It will automatically upload into the page. From here, you'll check the image to make sure it fits the criteria listed and then tap “Submit photo”.



For clarity, the image guidelines are:

  • Use landscape orientation
  • Turn off the flash on your camera (to reduce glare)
  • Use a dark background
  • Take the photo on a flat surface
  • Take the photo straight on and not at an angle

Note: Glare, orientation, and other objects in the frame of the picture can affect whether the license is accepted for verification. Improper photos may result in the user having to take additional steps to verify their identity.

When submitted, the passport will be reviewed and verified. At this point, you can return to your computer to complete the verification process.


The next screen will ask you to enter your current home address information. The screen after asks you to enter and confirm your SSN.


Note: If you chose to upload the document from your computer, instead of taking the picture with your phone, you will be asked to confirm your phone number before reviewing the information for accuracy.

Also, if you completed the 2-factor authentication enrollment on your phone, the phone number will be pre-filled for you but you can change the phone number, if you wish.


Once the required information is provided, you will be presented with a summary of all of the information collected from your passport and any manually entered information.  At this point, you can edit any information that may have been captured or entered incorrectly. To make changes, you can simply click the “Edit” button on the right side of the highlighted sections.

If all of the information is correct, you'll need to click the checkbox to attest that all of the information is accurate and accept the use of Fair Credit Reporting Act (FCRA) data to verify your identity.

From here, your information will be submitted for verification and, if approved, you'll see a page that lists the information being requested from our partner and will ask you to consent to the release of that information.


If you click “Allow and continue”, you will be redirected back to the benefit you were accessing on the partner's page.  If you click “Deny” and do not wish to release the information to the partner, you'll be redirected back to the partner's page and will likely not be able to access the information.

Have more questions? Submit a request