How to reuse documents to verify your identity

Instead of re-uploading the document you used in Self-Service again for a video call, you may have the option to reuse a pre-approved document to verify your identity.

This article explains when you can reuse documents.

When you can reuse documents

You will have the option to reuse a previously approved document during a video call if:

• You uploaded a document during the self-service verification process and the document was approved.
• You failed self-service verification for a reason other than the document being rejected, and you were required to complete verification on a video call.

Troubleshoot rejected documents

There are a variety of reasons why documents get rejected. To learn why documents get rejected and how to fix the issue, visit How to fix rejected documents.