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FileYourTaxes.com and ID.me

FileYourTaxes.com works with ID.me to secure the tax filing process. When submitting your tax return to e-file with the IRS using FileYourTaxes.com, ​​you now have the option to sign in and verify your identity with ID.me.

Identity verification with ID.me is currently not required when filing your taxes with FileYourTaxes.com, but highly encouraged. As a shared service, ID.me is also used by the IRS for identity verification, so verifying with ID.me now will also provide you with access to your tax information at IRS applications like IRS Online Account.

About FileYourTaxes and ID.me

FileYourTaxes.com started filing taxes online 25 years ago and is one of the original online tax filing software companies. Their goal is to make the tax filing process easy and get you the best possible outcome for your tax return.

ID.me and FileYourTaxes.com are leaders in their industries, and this innovative collaboration is designed to benefit taxpayers who elect to participate. This article explains how to verify using ID.me when filing your taxes with FileYourTaxes.com.

What you’ll need to verify

To verify your identity, you’ll need:

  • A smartphone that has a camera or a computer with a webcam
  • Email address
  • Government-issued photo ID (driver's license, state ID, passport, or passport card)
  • Social Security Number
Note: If you are filing on behalf of another person and choose to verify your identity with ID.me, you may run into issues when submitting your own tax return.

1. Sign in or create your ID.me account

To verify your identity for FileYourTaxes.com using self-service:

  1. Go to FileYourTaxes.com, sign in to your account and enter your tax information.
  2. Before submitting your tax return, select Verify with ID.me.
  3. Sign in or create an ID.me account.
    • If you have an ID.me account, select Sign in with ID.me, sign in to your account, then complete MFA.
    • If you don’t have an ID.me account, select Create an ID.me account.
      Note: Do not create more than one ID.me account. For more information, visit Can I have more than one ID.me account?
  4. Confirm your email address. For more information, visit Confirming your email address.
  5. Set up multi-factor authentication (MFA) to further protect your account. For step-by-step instructions for setting up MFA, select one of the following MFA methods:
Tip: If you’re setting up MFA for the first time, make sure to save or download your recovery code to ensure you always have access to your ID.me account.

2. Verify your identity

After you’re signed in to your ID.me account, verify your identity:

  1. Select the government-issued photo ID you want to upload. Learn how to take photos of your documents. If you choose to take a photo with your mobile phone, enter your phone number. ID.me sends you a text message with a link to your mobile phone to take photos of your identity document. Select the link and follow the instructions.
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  2. After submitting photos of your document, take a video selfie.
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  3. Follow the prompts to enter your information, including your Social Security Number.
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  4. Review and confirm all your information is accurate, then select Yes.
  5. Select Allow and continue to finish your identity verification process. This securely shares your identity information with FileYourTaxes.com.
  6. Return to FileYourTaxes.com and continue filing your tax return.

Verify on a video call

If you’re not able to verify your identity using self-service, you may be directed to meet with an ID.me Video Chat Agent on a video call.

Video Chat Agents are trained identity specialists employed by ID.me to help verify your identity. When verifying your identity on a video call, you may be asked to upload photos of your identity documents and show the physical copies to an ID.me Video Chat Agent.

You may need to show either two primary documents or one primary document and one secondary documents and proof of a Social Security number. Wait times for a Video Chat Agent may vary, but you can schedule a video call appointment at a time that’s convenient for you.

After you’re verified

If you verified over a video call with a Video Chat Agent, you will want to sign back in with your ID.me account before submitting your return with FileYourTaxes.com.

Get help

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

FileYourTaxes.com

They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

  1. Confirm your verification was successful
  2. Confirm you shared your information with the organization
  3. Review our best practices and sample messages of how to request help from the organization you need to access.