Verifying for Kentucky OUI – ID.me Help Center

The Kentucky Office of Unemployment Insurance (OUI) works with ID.me to verify Kentucky residents requesting benefits and services online.

ID.me provides secure digital identity verification to government agencies and other organizations to make sure you are you—and not someone pretending to be you.

This article explains how to verify your identity for Kentucky OUI.

Before you verify

You’ll need specific information and documents to verify your identity when using self-service, on a video call with an ID.me Video Chat Agent, or in person. We recommend gathering any necessary documents before you begin the verification process.

Self-service is the most-used verification method. You’ll be guided through the process using your smartphone or computer. To verify, you’ll need:

A mobile phone that has a camera or a computer with a webcam
Email address
Social Security number
Government-issued photo ID (driver's license, passport, passport card, or state ID)

During a Video Call, you’ll work with a live ID.me Video Chat Agent to get verified. To verify, you’ll need:

A mobile phone that has a camera or a computer with a webcam
Email address
Social Security number
Government-issued photo ID (driver's license, passport, passport card, or state ID)

With In-Person Verification, you complete your document upload and selfie step of your verification at select retail locations nationwide. To verify your identity in-person, you’ll need:

An ID.me account and in-person appointment
Email address
Social Security number
2-3 identity documents. You may need to bring an additional document proving your full Social Security number.

1. Begin verification

Verification begins with the Kentucky OUI. To get started:

Go to the Kentucky OUI Claimant Portal.
Select Sign in with ID.me.
Enter the email address associated with your Kentucky OUI account. If this is your first time accessing the claimant portal, enter your email address that you have access to.
Select Log in. You’ll be redirected to the ID.me sign-in page where you can sign in or create an account, then verify your identity.

2. Sign in to ID.me

If you have an ID.me account, sign in using your email address and password. To create a new ID.me account:

Enter your email address and password, then select Create account.
Confirm your email address. For more information, visit Confirming your email address
Set up multi-factor authentication (MFA) to make your account even more secure.

Note: If you do not have a mobile device, select Backup Codes to generate 12 unique one-time-use codes.

3. Verify your identity

When you’re verifying your identity, you can choose self-service, video call with an ID.me Video Chat Agent, or in person at Kentucky Career Center locations. Select a tab below for verification steps for each method:

To verify your identity using self-service:

Select Self-Service.
Follow the prompts to upload your US driver’s license or state photo ID, or select Change Document to upload a passport or passport card. Learn how to take photos of your documents.
Take and submit a video selfie. Your selfie will only be used to confirm that the person in the selfie matches your government ID. You may request that ID.me delete your Biometric Data at any time.
Enter your Social Security number.
Review and confirm that all of your information is accurate, then select Yes. After ID.me verifies your identity you will receive a confirmation message as a way to protect you from fraud.
Select Allow to finish your identity verification process.

To verify on a video call with a Video Chat Agent:

Select Video Call.
Select Get Started, accept ID.me's consent to collect personally identifiable information, then select Continue.
Follow the prompts to upload your US Driver’s License or State Photo ID, or select Change Document to upload a Passport or Passport Card. Learn how to take photos of your documents.
Enter your remaining information, including your Social Security number, then select Continue. Learn why ID.me asks for your Social Security number.

Connect with a Video Chat Agent

During the call with your Video Chat Agent, the agent will compare you to your uploaded identity document. To connect to a live call:

After your information is confirmed, you will be prompted to join a video call. Select Join video call to proceed.
Wait for the next Video Chat Agent to be available.
Consent to having your call recorded, then select Join video call when prompted. You may request that ID.me delete your Biometric Data at any time.
Stay on the call as the Video Chat Agent compares you to your identity document photo. This should only take a moment.

After you’re signed in to your ID.me account, book your in-person appointment:

Select In-Person Verification.
Confirm that you’re verifying for state benefits or federal services by selecting Yes.
Consent to allow ID.me to collect your biometric data and personal information, then select Continue. You may request that ID.me delete your biometric information after you verify.
Enter your information, then select Continue.
Enter your zip code or city name to find and choose a retail location for your appointment, then select Continue.
Choose a day and time for your appointment or choose “walk-in” to visit any time during regular business hours.
Review your information to ensure it’s accurate, and make edits if necessary.
Select the checkbox for the Fair Credit Reporting Act (FCRA), then select Continue.

After you book an appointment, your In-Person Verification appointment details display on the screen and we’ll send you the details by email. This information includes:

Date and time of your appointment
Address of the retail location you selected
Reminder to bring 2-3 identity documents
Registration Code, both in the form of a QR code and 25-character registration code. Registration Codes expire 30 days from the day you book your appointment.
Instructions for your appointment.

How to verify in person

Bring your registration code (QR code or 25-character code) and 2-3 identity documents with you to your appointment. To verify in person:

When you arrive, find the technician who will help you verify your identity in person. They are trained to confirm your identity documents are valid, that your documents belong to you, and that your documents match the information you enter.
Go to the kiosk and scan the QR code from your confirmation email or if you printed it out.
Follow the remaining on-screen prompts, including taking a selfie and submitting photos of your documents. After the technician confirms your documents are valid, an ID.me document reviewer will validate your documents.
Wait to receive a confirmation email from ID.me

4. Share your information

To complete the verification process, remember to consent to share your information with Kentucky OUI. How you do this depends on the verification method you use:

Self-Service: After you confirm your information, select Allow to share your information.
Video Chat Agent: Follow the steps in the email you receive after the video call to make sure you share your information with Kentucky OUI. You’ll need to return to the Kentucky OUI Claimant Portal, sign in to your ID.me account, and select Allow.
In-person: After you receive an email confirming your identity was verified, return to Kentucky OUI and sign in to your ID.me account. When prompted, select Allow to share your information.

After sharing your information, you can continue with your application.