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Verifying your identity for the North Carolina Division of Employment Security (DES)

ID.me has partnered with the North Carolina Division of Employment Security (NC DES) to verify your identity for unemployment insurance. 

Tips and best practices for selecting and uploading acceptable identity documents.

Steps to verify your identity:

1. Go to the NC DES website. 

 

 

 Step 1, Go to http://des.nc.gov/.png

2. Sign in to your NC DES account. 

If you do not have an NC DES account, create one.

   Step 2, Sign in to your NC DES account, or create one, at https://fed.des.nc.gov/ofis/citizen/pages/public/Login.aspx.png

3. Validate your log-in by entering the “One-Time Passcode” NC DES sent to your email.

Once you select Validate, you should be redirected to the NC DES “Identity Verification” page.

 

 image3.pngStep 3, Validate your log-in by entering the “One-Time Passcode” NC DES sent to your email.png

4. Select the green Verify with ID.me button.

   Step 4, Select the green Verify with ID.me button to start the identity verification process.gif

5. Sign in to your existing ID.me account, or create a new one.

If you have previously created an ID.me account with a different email address, do not create a new one. Please sign in to your existing account and update your email address. 

 

Step 5, Sign in to your account, or create an account, with an email and password.gif 

6. Confirm your email address.

 

 Step 6, You will receive an email titled 'Welcome to ID.me – Please confirm your email,' follow the prompts to confirm the email you entered with your account.gif

7. Select a multi-factor authentication option.

 

Step 7, Set up a multi-factor authentication sign in method.gif

8. Verify your identity.

Select Driver’s License, State ID, Passport, or Passport Card.

You can take a photo with your mobile device or upload from your computer. 

 

Step 8, Choose to take or upload a photo of one of the listed identity documents.gif 

9. If you selected take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number then ID.me will send you a text message with a link to your smartphone to take photos of your ID. 

You can also upload photos directly from your computer if you have the images of your ID saved on your computer hard drive. 

Learn how to verify your identity without a smartphone.

 

 Step 9, To take a photo with your mobile device, enter your phone number and follow the instructions on your phone.gif

10. When prompted, take and submit a selfie.

 

Step 10, You will be prompted to take a selfie; select continue after submitting it.gif

11. Enter all other requested information, including your Social Security number.

 

Step 11, Enter all other requested information, including your Social Security number.gif

12. Review and confirm to make sure all your information is accurate.

Then, select Yes at the bottom of the screen. 

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud.

 

 Step 12, Review and confirm that your information is correct, then select Yes.gif

13. At the end of the process, be sure to select Allow and continue.

This step shares your identity information with the North Carolina DES. 

 

 

Step 13, select Allow and continue.gif

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

  1. Return to the North Carolina DES site.
  2. Log in to your North Carolina DES account.
  3. Provide your ID.me credentials when prompted.
  4. Follow the steps for North Carolina DES, then select to Allow them to use your verified identity information.

What's Next

After you have successfully verified your identity, either online or with the help of an ID.me Trusted Referee—and consent for their data to be shared—you will be redirected back to the North Carolina DES portal. Log in with your North Carolina DES credentials to continue.

ID.me’s role is limited to identity verification. For information on how to file a claim or benefits you may be entitled to, contact NC DES.

For a review on how to create your ID.me account and verify your identity, watch the video below.

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