Error code D0200 means that our systems have detected a change in the device you are using for multi-factor authentication (MFA). For example, you may have changed your sim card, or there may have been a change in your phone's ownership.
To resolve this error:
1. Sign into your ID.me My Account page directly; or visit the ID.me homepage, and click My Account, then Sign In. |
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2. Click Sign in and Security on the top navigation menu. |
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3. At the bottom of the Complete Your Sign In screen, click update your settings here. |
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4. You will be notified to confirm your email address using the link that will be emailed to you.Please check your email in a new window or tab. DO NOT close the email confirmation window, because you will return to that page in order to complete the update. |
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5. You will then be asked to provide information to confirm that you are the account holder.If your identity cannot be verified, you will have the option to Retry the verification. |
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6. When Your identity has been verified, click Continue. |
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7. Choose an MFA method, then complete setup. |
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8. When you see Your account is now secure, the update is now complete. |
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For additional help, you can reach out to our Member Support team.
