A “Duplicate Account” error message displays if you try to verify your identity or community status with an ID.me account that is different from the account you verified with in the past. To fix this issue, sign in to your ID.me account using the email address hinted at on the error screen. This article explains how to identify the email address for your original ID.me account.
Note: You can only have one ID.me account, which can be used with all of our partners.
Identify your account’s email address
If you see an error message:
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Review the email hint. This is the email address connected to your original ID.me account. For example, you may see an email formatted like this: g***********@email.com.Tip: If you don’t remember the email address of your original account, consider if you may have used an old work email or personal email address you no longer use.
- Go to the ID.me sign in page.
- Enter your email address and password, then if prompted, complete sign in using multi-factor authentication (MFA).
Troubleshooting
If you don’t recognize the email, contact ID.me Support. For other sign-in issues, visit I can’t sign in to my account.