For tips and best practices for selecting and uploading acceptable identity documents, click here.

ID.me has entered a partnership with the Missouri Division of Employment Security (DES) to verify your identity for unemployment insurance (UI) benefits.

To verify your identity:

1. If you received notification from DES to verify your identity, please visit the website referenced in the message. Then click the green "Verify with ID.me" button.
2. You will be directed to the ID.me sign-in page. You can sign in to your existing ID.me account, or create a new one.
3. Confirm your email address.
4. Select a multi-factor authentication option.
5. Verify your identity. Select Driver's license or state ID, Passport, or Passport card to upload. You can take a photo with your mobile device or upload from your computer.
6. If you chose to take a photo with your device, follow the onscreen prompts. You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID. If you don't have a smartphone, click here to learn how to verify your identity without a smartphone.
7. When prompted, take and submit a selfie.
8. Enter all other requested information, including your Social Security number.
9. Review and confirm to make sure all your information is accurate. Then click "Continue" at the bottom of the screen.  After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud. To learn more about this text message, click here.

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

Click here to learn more about Trusted Referee.

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

1. Return to the Missouri DES site.
2. Log in to your Missouri DES account.
3. Provide your ID.me credentials when prompted.
4. Follow the steps for Missouri DES, then click to Allow them to use your verified identity information.

What's Next

After identity verification is successful, DES will respond via mail or email within seven business days about next steps with your claim. (If you have questions about your UI after successful identity verification, contact DES.)

For more on how to create your ID.me account and verify your identity, watch the video below.