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Verifying your identity for a new claim with the New York State Department of Labor (NYS DOL)

ID.me has partnered with the New York State Department of Labor (NYS DOL) to help verify your identity.

Tips and best practices for selecting and uploading acceptable identity documents.

Steps to verify your identity:

1. Log into your NYS DOL account.

 

Step 1, Log into your NYS DOL account.png

2. File your new claim through the website portal and answer questions about yourself and your eligibility.

 

3. Before submitting your claim, to begin your verification process, at the bottom right of the page select the green Verify with ID.me button.

 

 

 

Step 3, Select the green Verify with ID.me button to start the identity verification process.png

4. Sign in to your existing ID.me account, or create a new one.

Please make sure you use the same email address that you used when registering with the NYS DOL.

If you have previously created an ID.me account with a different email address, do not create a new one. Please sign in to your existing account and update your email address. 

 

 

Step 4, Sign in to your account, or create an account, with an email and password.gif 

5. Confirm your email address.

 

 

Step 5, You will receive an email titled 'Welcome to ID.me – Please confirm your email,' follow the prompts to confirm the email you entered with your account.gif

6. Select a multi-factor authentication option.

 

 

Step 6, Set up a multi-factor authentication sign in method.gif

7. Verify your identity.

Select Driver’s License, State ID, Passport, or Passport Card.

You can take a photo with your mobile device or upload from your computer. 

 

 

Step 7, Choose to take or upload a photo of one of the listed identity documents.gif

8. If you chose to take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID.

Learn how to verify your identity without a smartphone.

 

Step 8, To take a photo with your mobile device, enter your phone number and follow the instructions on your phone.gif

9. When prompted, take and submit a selfie.

 

 

Step 9, You will be prompted to take a selfie; select continue after submitting it.gif

10. Enter all other requested information, including your Social Security number.

 

 

Step 10, Enter all other requested information, including your Social Security number.gif

11. Review and confirm to make sure all your information is accurate.

Then select Yes at the bottom of the screen. 

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud.

 

Step 11, Review and confirm that your information is correct, then select Yes.gif

Once completed, you will be redirected back to NYS DOL, where you can finish filing your claim.

 

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

  1. Return to the NYS DOL site.
  2. Log in to your NYS DOL account.
  3. Return to the File a New Claim process.
  4. Fill out the information requested.
  5. Provide your ID.me credentials when prompted.
  6. Follow the steps for NYS DOL, then select to Allow them to use your verified identity information.
  7. Finalize and submit your new claim.
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