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  4. Trusted Referees

Best practices for a successful video call

Use these tips to ensure a successful session with an ID.me Trusted Referee, also known as a Video Chat Agent:

Keep your device on and charging during the verification process.

Don’t worry if you briefly lose internet connection. As long as you reconnect within the hour, you will not lose your place in line.

   Your_Trusted_Referee_is_now_available.png

Make sure you have a strong internet connection, capable of hosting a video call.

   Waiting_for_document_review__ID.me_is_reviewing_your_documents__waiting_for_next_available_video_call.png

Enable your microphone and camera.

If you receive a prompt asking “meet.id.me would like to access the microphone and camera,” select Allow.

   Meet.id.me_wants_access_to_your_mic_and_camera__1_.png
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