ID.me believes in “No Identity Left Behind”. We’re committed to creating a platform where anyone, regardless of racial background, income, language, or disability, is able to prove their identity online. We are continuously striving to improve product accessibility whenever possible.
ID.me’s product is built according to ADA, Web Content Accessibility Guidelines (WCAG) 2.0, and Section 508 guidelines. This includes our identity verification workflow and video call backup procedures.
Visual and Hearing Impairment
- ID.me can be used by people with differing abilities, including visual impairments, hearing impairments, color blindness, and inability to use mice/pointing devices
- All of our end-user workflow guides are tagged and ADA-compliant for use in screen readers.
If necessary, members can verify with the support of a friend or family member. For more information on ID.me's helper requirements, please visit this help article.
Inclusivity for High-Level Verification
- Most people are fully verified using our self-service workflow in a matter of minutes, but if they can’t complete the self-service workflow, other options will be made available to verify their identity.
- All of our high-assurance verification is supported by our Video Verification service where you can verify your identity over video call with an ID.me trained specialist using legal documents. This ensures anyone looking to verify their identity is able to do so.
- If you don’t have internet access, you can complete the Video Verification process using a borrowed smartphone or any computer with a webcam at a public library.
- ID.me is a completely free service for our members. We do not charge members for verifying their identity with us.
Learn about the technical requirements to verify your identity.
What language support does ID.me have?
ID.me supports multiple non-English languages. We are constantly working to add more language support for our products.
- Members going through the self-service identity verification flow will have the option to view the process in various languages. The majority of the verification process is available in Armenian, Bengali, Simplified Chinese, Traditional Chinese, Haitian Creole, Italian, Korean, Polish, Spanish, Tagalog/Filipino, Vietnamese, and Yiddish. We continue to work toward equitable access across the entire product. Our Video Verification process has been translated into several languages as well. Members can change the language on the screen to Spanish, Haitian Creole, Simplified Chinese, and Traditional Chinese.
- Our Video Chat Agents offer support in various languages. In 2022, we’ve offered support for Cantonese, Creole, Farsi, Hindi, Mandarin, Nepali, Punjabi, Spanish, Urdu, and American Sign Language. ID.me continues to hire multilingual support in other languages so we can further meet the needs of our members.
- You can also have family members, friends or interpreters help out with interpretation during the video call with a Video Chat Agent.
ID.me is proud to have a platform that welcomes anyone from all backgrounds to verify their identity.