During the verification process, you may need to switch between browser tabs when uploading documents or taking a video selfie. This article explains how to switch tabs across different browsers and devices.
Switch tabs by browser
Chrome
On a smartphone:
- Find and select the "❐" switch tabs icon.
- iPhone: The icon is at the bottom of the screen.
- Android: The icon is at the top of the screen.
- Select the tab you want to return to.
On a computer, find and click the tab where you started verification.
For more detailed instructions, visit Google Chrome’s help site.
Safari
On a smartphone:
- Go to the bottom right corner of your screen.
- Find and select the ⧉ Overlapping Squares icon.
- Select the tab you want to return to.
On a computer, find and click the tab where you started verification.
For more information, visit Apple’s documentation on using tabs on iPhone or Mac desktop.
Microsoft Edge
On a smartphone:
- Go to the bottom right corner of your screen.
- Find and select the ▢ Boxed Number icon.
- Select the tab you want to go to.
On a computer, find and click the tab where you started verification.
For additional help, visit Microsoft’s keyboard shortcuts page.
Tab switching overview
When you begin verification on a computer, you will also open a browser tab or window on your smartphone:
- Computer browser: Where you start the verification process.
- Smartphone browser: Where you upload documents or take a video selfie.
Step 1: Begin verification on your computer
- From your computer’s browser, follow the steps to verify your identity.
- When prompted, enter your phone number. ID.me will send you a text message. The original tab will say “Waiting for your photos.” Keep this tab open to return to later.
Step 2: Upload documents and take a video selfie from your smartphone’s browser
- From your smartphone, go to your text messages and click the link in the text message. A new browser tab will open on your smartphone.
- Upload your documents and take a video selfie. After doing that, you will see a screen instructing you to return to the browser on your computer.
Step 3: Return to the browser on your computer
- Go back to the browser tab on your computer, where you started the verification process.
- Follow the prompts to complete your verification.