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“Something isn’t right” error message

You may see an error message while using ID.me.

This article includes common error messages and what to do to resolve the issue.

Common error messages

  • Change rejected
  • Something it’s right
  • Something went wrong

If you see an error message:

  1. Troubleshoot your internet connection and browser
    1. Make sure you have a strong internet connection or wifi signal. 
    2. Update your browser to ensure you’re using the latest version.
    3. Clear your browser’s cookies and cache.
    4. Try using a different device.
  2. Retry the steps you were trying to complete.

Contact ID.me Support

  • If you continue to have trouble, Contact ID.me Support.
  • If you're unable to sign in or don’t have an account, on the Contact Support page, select Submit a ticket without signing in, then fill out the form with your details and submit it for further assistance.