You may see an error message while using ID.me.
This article includes common error messages and what to do to resolve the issue.
Common error messages
- Change rejected
- Something it’s right
- Something went wrong
If you see an error message:
-
Troubleshoot your internet connection and browser
- Make sure you have a strong internet connection or wifi signal.
- Update your browser to ensure you’re using the latest version.
- Clear your browser’s cookies and cache.
- Try using a different device.
- Retry the steps you were trying to complete.
Contact ID.me Support
- If you continue to have trouble, Contact ID.me Support.
- If you're unable to sign in or don’t have an account, on the Contact Support page, select Submit a ticket without signing in, then fill out the form with your details and submit it for further assistance.