If ID.me was unable to verify your Military affiliation based on your USAA member information, it is likely due to one of the following reasons:

• Your USAA membership type may not allow you to access Property & Casualty Insurance.  

• The name you entered may not have exactly matched the name on your USAA account. 

• You are not the primary on the account.

• You may not be a USAA member.

If you feel the message you received was incorrect, please contact USAA customer service and confirm that you are eligible to use their full suite of insurance products.