If you received an error message stating that ID.me was unable to verify your Military affiliation based on your USAA member information, it is likely due to one of the following reasons:
- Your USAA membership type may not allow you to access Property & Casualty Insurance.
- The name you entered may not have exactly matched the name on your USAA account.
- You are not the primary on the account.
- You may not be a USAA member.
If you feel the message you received was incorrect, please contact USAA customer service and confirm that you are eligible to use their full suite of insurance products.
