If you selected the wrong affiliation group (ex. Military veteran instead of active duty) during sign up or were assigned a status that isn't accurate, please contact the ID.me member support team. We ask that you have your affiliation information readily available as proper documentation may be required in order to update your account status.
Here’s how to contact us:
- Email our member support team at firstname.lastname@example.org
- Chat with a live agent by clicking on the "Support" button at the bottom of any ID.me webpage.
- Submit a support request online by clicking here
- Or call us by dialing (866) 775-4363. Our phone lines are open from 10:00am to 10:00pm eastern.
Member support is available from 8:00am to Midnight eastern, 7-days a week. For a faster response please use one of the first three contact options listed above and we will get back to you as soon as possible.