If you selected the wrong military affiliation (ex. Veteran vs. Service Member) or were assigned a status that isn't accurate during your initial sign up, please follow the directions below to update your military affiliation.
IMPORTANT: We are unable to verify two family members in the same ID.me account. These instructions should only be used by the person who is currently verified in the ID.me account you wish to update.
- Sign into your ID.me account. You can do so from here: ID.me
- After signing in, please use this link to re-verify your current military service - https://wallet.id.me/reverify/military.
Note: If you do not see a list of verification options after signing in, please open the link a second time.
- You will be presented with multiple verification options. To accomplish your goal, we recommend using the "Upload Military Documentation" option to ensure you are verified correctly.
Service Member: If you need to update your status to Service Member (Active Duty, Current Reservist (excluding the IRR), or National Guard) you will want to use your most recent Leave & Earning Statement (LES). (within 30 days)
Retiree: If you wish to verify as a Retiree we recommend uploading a DD214 or NGB form 22 that clearly shows your retirement status or 20+ years of service, Uniformed Services ID Card, a Retiree Pay Statement, or proof of medical retirement.
- Follow the prompts and your status will be updated accordingly.
Note: Once your military affiliation is updated you may need to clear your cookies and browsing history in order to access some offers.
If you require additional assistance, please email us at email@example.com or submit a support request online by clicking here. Member support is available from 8:00am to Midnight eastern, 7-days a week. We will get back to you as soon as possible.