How do I reset my password?

If you're unable to remember your current password to access your, you can have reset instructions sent to the e-mail address on record by clicking the "Forgot password" link on the sign-in screen.

Please follow these steps to reset your password: 

Step 1:  Click the "Sign In" button on the home screen.

Step 2:  Click the "Forgot Password" link located underneath the "Sign In" button.

Step 3:  Enter your e-mail address in the field provided and then click "Submit".


Note: You will need to stay on this page and retrieve your code from a new tab, window, device, etc.  Otherwise, you will need to request a new code to get back to this screen.  




Step 4:  Enter the 6-digit code that was sent to your e-mail address.  Then enter your new password.

Your new password must be at least 8 characters and must also include one uppercase letter and one number.  The subject of the password reset e-mail will be "Your account password reset code".


Note:  The password and password confirmation need to match exactly in order for the password reset to be successful.  If you encounter an error at this stage, please re-type the password and ensure that the passwords are exactly the same (including uppercase and lowercase letters).




Congrats you have reset your password!

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