Why isn't the verification working properly?

ID.me requires that members utilize up-to-date versions of their Internet browser. If you haven't updated your browser in a while, then our site's pages may not display properly, and you may encounter problems verifying your credentials or signing in.

Should you experience any technical issues navigating our site, we recommend that you update your browser, alternatively you can try another browser.  Below, we have provided a mini toolkit to help troubleshoot any issues you may be experiencing.

Updating your browser:
Internet Explorer
Firefox
Safari
Google Chrome

Deleting cookies and other data
Internet Explorer 7 & 8  
Internet Explorer 9
Internet Explorer 10
Firefox
Safari 
Google Chrome

Instructions for taking a screen shot
For a Mac
For a PC (you will need to click on the windows tab at the top)

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