When will I see my Cash Back in my ID.me account?

Usually, Cash Back rewards are visible in your account within 3 business days.

However, some retailers do not confirm your purchase until their return period has expired, and may take up to 60 days.

If you don't see a purchase in your account within 2 weeks, you have 60 days to file a dispute.

To report missing Cash Back:

1. Visit your ID.me Shop account.
2. In the upper right corner, click the My Cash button
3. In the Next Payment section, fill out the fields under Report Missing Cash Back, then Submit. 

NOTE: For some travel-related purchases (for example, air fare or car rental), Cash Back will be paid after you complete your trip. If a travel-related purchase does not appear in your account, follow the steps above to Report Missing Cash Back.