ID.me gets purchase information directly from each retailer. Returns, exchanges, or cancellations are subject to each retailer’s policy and can result in an adjustment in the cash back for the original purchase. This article explains why you may find a deduction in your cash back account.
You may find a deduction from your cash back account when an item is returned, exchanged, or if you canceled the order.
However, if the returned, exchanged, or canceled item is re-ordered through ID.me Shop, cash back can still be earned.
For more details, visit the Cash Back Terms.