There is a deduction in my account balance

ID.me receives all of your purchase information directly from our participating partners. If there is a deduction in your account balance, it could be because of a few things:

  • The item purchased was returned or the order was cancelled. Cash back cannot be issued for items that have been returned.
  • The item purchased was exchanged. If the replaced item is ordered through the ID.me Marketplace, then cash back is rewarded.

If you have any questions, please contact Member Support.

Have more questions? Submit a request