I want to return or cancel an order

Returns are subject to the return policy of the store from which you made the purchase. If you return or cancel an order, you will not be eligible for cash back from that purchase.

Exchanges typically reverse cash back rewards as well. In the process of an exchange, retailers cancel your original order and replace it with a new transaction. This new transaction does not capture the ID.me Marketplace referral, and won’t credit us a commission, accordingly we are unable to offer you any cash back.

To earn cash back on an exchange, you must return the merchandise to the merchant for a refund, and make the replacement purchase through the ID.me Marketplace.

Have more questions? Submit a request