You may contact the retailer or change your order using the information sent to you in your order confirmation email or receipt. You cannot change your order through ID.me Shop. All changes to your order are subject to the retailer’s return and exchange policies.
If you contact the retailer to make a change to your order, you may end up voiding your cash back. When making a change to an order, retailers regularly cancel the online order through the ID.me Shop and enter a new one that is not associated with your ID.me account. Without the ID.me connection on this new order, no cash back is earned. This applies to changes made in-store as well. Adding extended warranty, changing your payment method, or even adding another item to your order can potentially void your cash back.
It is best to cancel your order through the retailer and then re-order your items through the ID.me Shop to ensure you receive your cash back reward.