Verification assistance / general support

If you're interested in contacting member support for assistance verifying your account or for general assistance, we can be contacted using one of the following four options:

1.  Email our Member Support Dept. at help@id.me

2.  Chat with a live agent by clicking on the "Support" button at the bottom of any ID.me webpage.

3.  Submit a support request online by clicking here

4.  Or call us by dialing (866) 775-4363.  Note:  Our phone lines are open from 10:00am to 10:00pm eastern. 

Our Member Support Department is available from 8:00am to Midnight eastern, 7-days a week.  For a faster response please use one of the first three contact options listed above and we will get back to you as soon as possible.  

Have more questions? Submit a request