To qualify for Cash Back payout, you must have accrued at least $10 in the current quarter. If you have earned less than $10, your balance is carried over to the next quarter. Unclaimed cash back amounts expire in 12 months and will not be redeemable after expiration.

Cash Back Payout Schedule:

ID.me pays Cash Back to members via PayPal after the end of each quarter, using the schedule below:

If the 15th of the month falls on a Saturday or Sunday, payment will be made on the following business day. 

Usually, Cash Back is credited to your account within three business days of your purchase. However, some stores do not confirm your purchase until their return period has expired, and may take up to 45 days to confirm your Cash Back reward.

Steps to file a dispute:

If you don't see a purchase in your account within two weeks, you have 60 days to file a dispute.

1. Visit your ID.me Shop account.
2. In the upper right corner, select the My Cash button
3. In the Next Payment section, fill out the fields under Report Missing Cash Back, then Submit.

For some travel-related purchases (like air fare, car rental, etc.), Cash Back may not be issued until after your trip. For inquiries about these purchases, follow the steps above to Report Missing Cash Back within 60 days of the end of your trip.