What do I do if I cannot see the SeaWorld tickets after I verify?

If your screen looks similar to this:


Typically, this will often happen with Active-Drilling Reservists, National Guardsmen, and accounts verified as "Military Spouse".  If you are currently serving on Active Duty but are verified as a Veteran or are only seeing the Veteran offers on the Waves of Honor website, we will need you to submit a copy of your most recent LES in order to update your status.

Your LES can be obtained from the MyPay website without a CAC Reader.  Once you have the LES, you can e-mail help@id.me with the document attached. If you do not have access to your MyPay account, you can also submit a copy of your military orders or a copy of an ERB/ORB.

NOTE:  To ensure that we can process your request as quickly as possible, please submit your documentation as an attachment from the e-mail address you used to create your ID.me account.  If you are unable to access that e-mail address, please note the email address in the body of your e-mail.

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