Why can't I verify with the "Verify using your active duty service date" option

If you received an error message stating that ID.me was unable to verify your military affiliation, it is likely due to one of the following reasons:

1) This option is available for members who are serving/have served on active duty.  If you are an active drilling reservist or national guardsman, this option will not work. Another method will need to be used to verify your status.  Alternatively, you can submit a copy of a current LES, ERB/ORB or your military orders using the document upload option to verify your active duty status.

or

2) You entered an active duty date that was pre-mature or too late. If you select this option, please ensure that you enter a date that you were on active duty that is after 09/30/1985.  For example, if you served from 01/01/1980 to 12/31/1990, you could enter 05/01/1987.

NOTE:  This option is available for members who served on active duty AFTER 09/30/1985. DD214's were not digitized until 1986.  Anyone who served prior to that year will not appear in the search. This is solely due to a limitation in the availability of digitized documents.  

or 

3) The last name you entered did not match what's listed within the government database.   Be sure to enter the name you held when you were discharged or the name listed on your military records (such as your maiden name).  You may need to attempt both.  Make sure you do not include your middle initial or suffix.

 

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