Why do I have to use a code to confirm my e-mail account?

As part of our increased security efforts, ID.me is requiring each user to confirm their email address using a unique code before being allowed to access the intended benefit. Confirming your email address certifies that you are the owner of the email address you provided during the sign-up process.

You will need to create an account using an address that you have immediate access to. Otherwise, you will not be able to complete the confirmation process nor will you be able to access the intended benefit.  

After successfully confirming your email address, you will be prompted to enter the necessary information to verify your identity.

Depending on the security configuration of your email server, it could take up to thirty minutes to receive the verification code in your email account.

Some servers will redirect the verification code email to your SPAM, or junk e-mail folder, so be sure to check those folders as well.

If it has been more than 30 minutes, you've checked your spam/junk e-mail folders, and you still do not have your verification code, it could be that the e-mail account servers are blocking the email completely.  In this case, you will need to e-mail help@id.me from the e-mail address used to create the account for further assistance.

 

 

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