If your identity verification attempt was unsuccessful, it means that we were unable to match the information you provided with the records we use for verification.
This can happen for a variety of reasons. Click here to learn more.
We may be able to verify your identity in other ways. For example, if your next verification attempt is unsuccessful, look for the Verify identity on a video call button to complete a video chat with a Trusted Referee and complete your identity verification.
For further troubleshooting assistance, contact our Member Support team.