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  1. ID.me Support
  2. Accessing VA.gov with ID.me
  3. Verifying My Identity

What do I do if my verification doesn’t work and I get locked out of my account?

After several unsuccessful attempts to verify your identity, the system will automatically lock your account.

There is a 72-hour waiting period before you may attempt to verify your identity again. 

Click here for information on how to unlock your account.

Have more questions? Submit a request
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