What do I do if I don't receive the e-mail verification code?

We are sorry to hear that you are experiencing an issue confirming the email address for your ID.me account. If you are having trouble receiving the Email Confirmation Code or you never receive a code, this is likely due to one of three issues:


Browser Compatibility Issue

The issue can be resolved by updating your current browser or by using a different browser altogether. Completing this process on a desktop or laptop computer will provide a much smoother experience.


Your e-mail server may be blocking the confirmation email from getting to you

This issue is typical for business and government email addresses due to the security and firewall settings on the account. If this is the case, we recommend using a personal email address instead of a work address.

Note: The confirmation code is automatically sent to the email address on the account and can not be redirected to another email address. We are also unable to manually send the confirmation codes. The "Welcome to ID.me Wallet" email you received on the date you registered with ID.me also contains a link to confirm your email address.

You can update your ID.me account email address to a personal email address by selecting "Account" in your ID.me Wallet Settings.


Your confirmation code expired

If you received an error message stating, "The code you entered didn't match the last code we sent you", it's possible that you left the page where you need to enter the code or the code you are entering has expired. Be sure to enter the most recent code we sent. Once a new code is issued, all previously requested codes are invalidated.

For more information and detailed instructions on how to complete the process, please read Step 3: Confirm your e-mail address.

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