What do I do if I don't receive the e-mail verification code?

If you are having trouble receiving the code or you never receive a code, this is likely due to one of two issues:


Browser Compatibility Issue

The issue can be resolved by updating your current browser or by using a different browser altogether. Completing this process on a desktop or laptop computer will provide a much smoother experience.

Your e-mail server may be blocking the confirmation e-mail from getting to you

This issue is typical for business and government e-mail addresses due to the security and firewall settings on the account. If this is the case, we recommend using a personal e-mail address instead of a work address.

Note: The confirmation code is automatically sent to the e-mail address on the account and can not be redirected to another e-mail address. We are also unable to manually send the confirmation codes.

*To create a new account, you'll need to sign out of your current account. To do that, please visit www.id.me, hover your mouse over your name/e-mail address and the click "Sign out".

If you received an error message stating, "The code you entered didn't match the last code we sent you", it's possible that you left the page where you need to enter the code or the code you are entering has expired. Be sure to enter the most recent code we sent. Once a new code is issued, all previously requested codes are invalidated.

For more information and detailed instructions on how to complete the process, please read Step 3: Confirm your e-mail address(https://idme.zendesk.com/hc/en-us/articles/202673934).

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