If you requested an update to your name in your ID.me profile and the update was rejected, you will receive an email that says: “Your profile update has been rejected”.
Use this article as a checklist to help you successfully request a name change update if your first request was rejected. To get a name change request approved, make sure to:
- Choose the correct name update option
- Edit your name in the pre-populated fields
- Upload clear photos of the required documents
1. Choose the correct name update option
Since there are two different scenarios to request an update to your name, make sure to select the correct one:
- Change my legal name – Choose this option only if you legally changed your name. This means you changed your legal name with government agencies and you’d like your new name to be reflected in your ID.me profile.
- Edit an error in my name – Choose this option if you notice a typo in your name and need to fix it.
If you choose the wrong reason, your name update request will be rejected.
2. Edit your name
After you choose a name update option, you’ll see a screen with name fields pre-filled with the current name on the ID.me profile.
Delete any part of your name that is incorrect, then enter the correct spelling or new legal name in the appropriate field.
If someone else’s name displays in the name fields
- If someone else’s name displays, you may have accidentally signed in to someone else’s ID.me account. To use an ID.me account in your name, sign out of the account, then sign in to your own ID.me account or create an account.
- Do not request a name update if you’re signed into another person’s account. An ID.me account is tied to an individual’s identity, similar to a driver’s license.
3. Upload clear photos of the required documents
After you confirm you’re signed in to your ID.me account, make sure you have the correct identity document, based on the name change option you chose. Review these document requirements before you submit another name change update:
Change my legal name
To change your legal name you need to upload two documents:
- A primary document with your new legal name
- A linking document that shows the relationship between the name on your ID.me account and your new legal name. Linking documents can include your marriage certificate, domestic partnership, or legal name change document.
Tips for success:
- Your primary document must show your new legal name. If you don't have a document with your new name, we cannot update the name on your ID.me account.
- The linking document must be an original or certified copy. Screenshots and photocopies are not accepted.
- If you have changed your name multiple times since creating your ID.me account, a linking doc for each change is needed. Include all documents in the same photo that you upload.
Edit an error in my name
To fix a typo in your name you may be asked to upload one primary document. The name on this document must match the name that is on your ID.me account.
Request another name update
After you’ve gone through the above checklist, you’re ready to submit another name update. For step-by-step instructions to request a name update, select the link that applies to your situation: