Since you can verify your government employee status using a verification code sent to your government email address, verification can be completed in only a few minutes. However, it may take up to fifteen minutes to receive the verification code in your government email account.
Government users are advised to check their spam folders if they don’t see their verification code email within 15 minutes.
Some government email extensions aren’t yet recognized within the ID.me system. If you encounter an error message that says “Please provide a valid government email address,” contact our member support team about adding your email extension to our database.