Veterans Affairs - What do I do if I don't receive an email confirmation link? If you haven't received the confirmation email, be sure to check your spam and junk email folders first, in case the message is there. Related articles Why do I need to confirm my email address? How do I change the email address(es) I use for ID.me? I couldn’t resolve my problem using FAQs. How can I reach ID.me for additional help? Veterans Affairs - How do I verify my identity for Veterans Affairs? How do I view and manage my ID.me Account settings?