If you are having trouble receiving the email confirmation link email or confirming your email address, this is likely due to one of three issues:
1) Your browser is having incompatibility issues
Sometimes, an out-of-date or incompatible internet browser can affect the ID.me application. Update your current browser or try using a different browser altogether when you verify with us. If you are on mobile, you can also try completing your verification on a desktop or laptop computer.
2) Your email server may be blocking the confirmation email
This issue is typical for business and government email addresses due to the security and firewall settings on the account. If this is the case, we recommend using a personal email address instead of a work address.
The confirmation link is automatically sent to the email address on the account and can not be redirected to another email address. We are also unable to manually send the confirmation emails.
You can update your ID.me account email address to a personal email address by selecting "Account" in your ID.me settings.
3) Your confirmation link expired
If you received an error message t's possible that the link you clicked on has expired. Be sure to open the most recent "ID.me - Please confirm your email" email that we sent. Once a new link is issued, all previously requested links are invalidated.