We offer you an alternative means to verify your identity online through our Trusted Referee App using a video chat. The online video chat session would only take approximately 10-15 minutes to complete.
This process consists of a short video chat session along with identifying documentation (license, passport, etc) to manually approve your identity verification.
In order to connect with a trusted Referee or schedule a future appointment with a referee you will need to go back through the identity verification process once more.Upon failing the verification, you will need to click the "Talk to an Agent" button to begin the Referee process.
The Referee verification process is broken down into 3 steps:
- Confirming your personal information.
- Selecting and uploading your documents to use for verification. View list of eligible documents.
- Attend the live video session to confirm ownership of your documents and mobile phone.
After Step 2, if a referee staff member at ID.me is immediately available, you will have the opportunity to connect instantly. The screen will automatically refresh when an agent is available to complete your verification session.
If not, you will be able to select a future appointment time/slot by clicking "Schedule an Appointment".
In the event that there are no open time slots, you will be prompted to leave contact information to be notified (via text or email) of new appointment openings.
The video chat session is primarily handled through a Zoom Lobby. If you are using a mobile device or smartphone for the video session, please make sure to have the "Zoom Cloud Meetings" application downloaded ahead of your appointment; desktop or laptop users will simply be able use their browsers to connect to the Zoom lobby via (requires webcam).
If you have issues connecting through Zoom please reply back to this email. As an alternative we can also use Google Hangouts or FaceTime.
Additionally, you will find a comprehensive guide that outlines the entire Referee process attached to this email. Please use it is an aid if you experience complications with the process.
Note: ID.me's Member support Representatives do not have the ability to manually schedule your Referee appointments; all appointments will require you to go through the booking process after failing verification.