If you are having trouble confirming your email address, it may be due to one of these issues:

Spam and Junk Email Folders

If you haven't received the confirmation email, be sure to check these folders in your email account.

Multiple Links

Please allow at least 5 minutes before requesting another link. You may receive multiple emails with multiple links: delete all older links before attempting confirmation again.

Expired Links

Links expire in 15 minutes, and when a new link is issued, all previously requested codes become invalid. If your link has expired, return to the partner website to request a new one.

Browser Issues

Clear your browser's cookies and try to sign in again. Make sure your browser is fully updated, or try another browser (e.g. Chrome or Firefox). 

Email & Server Issues

Confirmation links are automatically sent to the email address on your account and cannot be redirected or manually sent. If security and/or firewall settings on your work email account are blocking the confirmation email, we recommend using a personal email address instead. To update or add a new email address to your ID.me account, visit your account's Profile tab.