If you got a new phone number and don’t have access to the phone you used to set up multi-factor authentication (MFA), you must update your settings. This also applies if you lost your phone or changed phone providers.
To sign in to your ID.me account, you can Update your MFA settings or enter your recovery code. This article explains both processes.
Check for other MFA methods
Before updating your MFA settings, check to see if you have more than one MFA method set up. If so, try signing in with a secondary MFA method. However, if you only set up one MFA method, continue to Update MFA settings.
Update MFA settings
To update the phone number you use for your ID.me account, you’ll need to sign in to your ID.me account, confirm your email address, enter your information, then set up a new MFA method.
1. Sign in and confirm your email address
To get started:
- Go to the ID.me sign in page.
- Enter your email address and password, then select Sign in or sign in with your social media or third-party account. After you sign in, you are taken to the “Complete Your Sign In” window.
- Select MFA recovery process. If you have more than one MFA method set up, select any MFA method, then select MFA recovery process.
- In the “Update Multi-Factor Authentication” window, select Continue and keep this browser tab open.
- Check your email inbox for an email from ID.me with the subject—confirm your email to update multi-factor settings. You may need to check your spam folder.
- In the email, select Confirm your email. If that doesn’t work, copy and enter the 6-digit code into the “Confirm Your Email Address” sign-in screen.
2. Enter your personal information
Go back to the “Update Multi-Factor Authentication” window and enter your information to verify your account ownership, then select Continue. After your account ownership is verified, select Continue.
3. Set up your MFA method
Select an MFA method you’d like to set up and complete your update. For help deciding which method to use, visit Getting started with multi-factor authentication.
After you set up an MFA method, you’ll see a “Your Account is Now Secure” message.
Enter Recovery code
If you saved and have the Recovery code from when you initially set up your MFA method, you can enter it to sign in. To enter your Recovery code:
- Go to the ID.me sign in page.
- Sign in using your email address and password or with your social media or third-party account. If you don’t remember your password, you can reset it.
- Select the Recovery code link.
- Enter your recovery code, then select Continue.
- Download or write down your new recovery code.
- You’ll also want to choose and set up a new MFA method. We recommend setting up at least two methods.
Keep in mind:
- Your recovery code can only be used one time.
- If you use the recovery code to log in, you will be prompted to generate a new one.