If your online identity verification was unsuccessful, you may be prompted to verify your identity with a Trusted Referee.
- Select the button that says Verify Identity via Video Call. Trusted Referees are available 24 hours a day.
- You may select FaceTime, Google Meet, or Zoom for the video call.
- You may be prompted to upload identity documents. You must have the physical copies of your identity documents on hand to present during your call with the Trusted Referee. If you had previously uploaded identity documents during your verification attempt, they will already be attached to your application.
- We will send a text link to your mobile phone. Select the link, and follow the prompts to take and submit a selfie.
Then complete your call with the Trusted Referee. Confirm your personal information and show them your identity documents to complete your verification.