Why is a mobile phone required for LOA3 identity proofing?
Q: Why is a mobile phone required for LOA3 proofing? Does it have to be a smartphone?
A: The LOA3 identity proofing requires your personal mobile phone number as part of the proofing process to cross-reference with financial and utilities information. The mobile phone does not need to be a smartphone but does need to have web browser and a camera. Additional verification is achieved by receiving a text and thus confirming possession and allow as an easy way to provide a digital picture of your evidence forms (DL, passport, passport card).
Q: What if my mobile phone is not registered in my name? (i.e. it is register to family member or with a business)
A: If the provided phone number has been associated with in your financials records, then it will not matter who the phone it is register under. If there is no financial information associated with your phone number, then you will be prompted to provide a phone number that is registered in your name or that is associated with financial records. In the case your identity cannot be verified through these means, you will be prompted to schedule a video conference with a Trusted Identity Referee to complete the identity proofing process.