Why is a mobile phone required to prove my identity? Does it have to be a smartphone?
To verify your identity with a high level of assurance, we ask for your personal mobile phone number to cross-reference with financial and utilities information.
Your mobile phone must have a web browser and a camera, so you can provide digital photos of your identity documents (driver's license, passport, or passport card). It must also be able to receive text messages so we can confirm your physical possession of the device.
What if my mobile phone is not registered in my name?
As long as the phone number you provided is associated with your financial records, then it does not matter if the phone is in your name, or the name of a family member or a business.
However, if your phone number is not associated with your name or financial records, then you will be prompted to provide a different number.
If your identity cannot be verified, you will be prompted to use the Trusted Referee process to verify your identity.
