A confirmation email is sent to the email address on the account and cannot be redirected to another email address. If you are having trouble receiving the email confirmation it is likely due to one of these issues:
- Your email server may be blocking the confirmation email:
This issue is typical for business and government email addresses due to the security and firewall settings on the account. We recommend adding "email@example.com" as an email contact (safe sender) or having your IT department add our email address as a safe sender within your email server.
- Expired Email Confirmation:
If you received an error message stating your email could not be confirmed it's possible that the email has expired. Your email must be confirmed within 15 minutes. Be sure to open the most recent 'ID.me - Please Confirm Your Email' email we sent. Once a new email is issued, all previously requested emails are invalidated.