When you are asked to confirm your email address, we send an email to that address for verification. (This message cannot be redirected to any other email address.)
If you are having trouble receiving the email confirmation:
- Your email server may be blocking the confirmation email. The security and firewall settings for some business and government email systems may block our messages. If possible, add hello@id.me as an email contact, or "safe sender". Or ask your IT department to add our email address as a safe sender in your system.
- The confirmation message may have expired. You must click the link in the confirmation message within 15 minutes. If you have attempted to confirm your email address multiple times, be sure to open the most recent message we sent. (When a new confirmation message is sent, all previously requested emails become invalid.)
