Before deleting your ID.me account, please understand that deleting your account will NOT help you proceed with a claim – especially for those applying for government benefits.

If you delete your account, your information will no longer be verified.

If you are having difficulty with verification, please contact our Support Team before closing your account so we can assist you.

1. Sign in to your ID.me My Account page.

2. Click the Sign In & Security Tab.  If prompted, complete multi-factor authentication.

3. Select Close Account in the left column

4. Click the Close My Account button pictured below.

5. Select a reason and enter additional comments (if desired), then click Close Account as shown below.  Please understand that deleting your account will NOT help you proceed with a claim especially for those applying for government benefits. If you are having difficulty with verification, please contact our Support Team before closing your account so we can assist you.

FAQs

Is my account deleted immediately?

When you close your account, it enters a 7-day waiting period. During this time, you can contact Member Support to stop the deletion process.

At the end of 7 days, your account is purged.

NOTE: This action cannot be reversed.

Can I recreate my account after it has been deleted?

No, but you may create a new account with a new email address.

What happens to my deleted account?

Your account information is purged, and you will be unable to use email addresses from that account to create new ID.me accounts.

We retain some personal information to comply with applicable laws and prevent fraud. Please see our Privacy Policy and Terms of Service for details.

My account was suspended / locked. Can I delete it?

To delete a locked or suspended account, please contact Member Support.

What if I have Cash Back in my account when I delete it?

Any remaining balance over $10 will be paid to your PayPal account in the next cycle.