Some members may need help with their Trusted Referee video call: perhaps an adult friend or family member is willing to act as a translator or help provide identity information. To protect the integrity of our identity verification process, when a member needs assistance, the helper must:
- Be over the age of 18 (those under 18 may only help in emergency situations)
- State their name and relationship to the person whose identity is being verified and show a valid ID
- State their willingness to assist
- Consent to allow ID.me to photograph and video record the helper
ID.me will record the member's decision to use their own interpreter and retains the discretion to determine whether the assistance is appropriate under the circumstance.