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Arizona DES - How do I verify my identity for Arizona Unemployment Insurance (UI)?

ID.me has partnered with the Arizona Department of Economic Security (DES) to help verify your identity for unemployment insurance (UI).

Select one of the following:

Tips and best practices for selecting and uploading acceptable identity documents.

Steps to verify your identity if you are filing an initial claim for UI benefits:

1. Navigate to the DES UI website and select the Apply for UI button.

During the process, you will see a page with instructions for verifying your identity, including a link directing you to ID.me. Follow this link to verify your identity.

2. You will be directed to the ID.me sign-in page.

You can sign in to your existing ID.me account, or create a new one.

If you have previously created an ID.me account with a different email address, do not create a new one. Please sign in to your existing account and update your email address. 

Learn more about why you can’t have more than one account.

 

 

 

Step 2, Sign in to your account, or create an account, with an email and password.gif 

3. Confirm your email address.

 

 

Step 3, you will receive an email titled 'Welcome to ID.me – Please confirm your email,' follow the prompts to confirm the email you entered with your account.gif

4. Select a multi-factor authentication option.

 

 

Step 4, Set up a multi-factor authentication sign in method.gif

5. Verify your identity.

Select Driver's License, State ID, Passport, or Passport Card to upload.

You can take a photo with your mobile device or upload from your computer. 

 

 

Step 5, Choose to take or upload a photo of one of the listed identity documents.gif

6. If you chose to take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID.

Learn how to verify your identity without a smartphone.

 

Step 6, To take a photo with your mobile device, enter your phone number and follow the instructions on your phone.gif

7. When prompted, take and submit a selfie.

 

 

Step 7, You will be prompted to take a selfie; select continue after submitting it.gif

8. Enter all other requested information, including your Social Security number.

 

 

Step 8, Enter all other requested information, including your Social Security number.gif

9. Review and confirm to make sure all your information is accurate.

Then select Yes at the bottom of the screen. 

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud.

 

Step 9, Review and confirm that your information is correct, then select Yes.gif

10. At the end of the process, be sure to select Allow and continue.

This step shares your identity information with DES.

 

 

 

 

Step 10, At the end of the process, be sure to select Allow and continue.gif

Steps to verify your identity if you are filing a weekly claim for UI benefits:

1. Navigate to the DES UI website and click the File Weekly Claim button. During the weekly filing process, you will see a page with instructions for verifying your identity, including a link directing you to ID.me. 

2. Follow the prompts to either log in to your existing ID.me account, or create a new one.

3. Confirm your email address.

   When you reach a screen titled Authorize Arizona DES GSI, listing pieces of your information that are requested by Arizona DES, be sure to select Allow.png

4. Select and set up the multi-factor authentication option of your choice.

  

5. Next, either answer questions about your credit history or verify your identity with a driver’s license, state ID, passport, or passport card.

  

6. Enter all other requested information, including your Social Security number.

  

7. At the end of the process, be sure to click Allow and continue. This step shares your identity information with DES.

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with an ID.me Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

  1. Return to the Arizona DES site.

  2. Log in to your agency account.

  3. Provide your ID.me credentials when prompted.

  4. Follow the steps for Arizona DES, then select to Allow them to use your verified identity information.

For more on how to create your ID.me account and verify your identity, watch the video below.

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