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  2. Identity Verification
  3. Verification resources
  4. Trusted Referees

Where do I upload my document(s) for my Trusted Referee Video Call?

When verifying your identity on a Trusted Referee Video Call:

1. ID.me requires you to upload a digital copy of your document(s) using either your smartphone or choosing a file from your current device. 

2. ID.me will review your documents. If your documents are acceptable, you will receive an "Action Required: Join a video call" email.

  

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3. If your documents are not accepted, you will receive an "Action Required: Update your document(s)" email.

  

Step.3 you will receice an Action Required: Update your documents email if your documents are not accepted.

4. Read the email carefully to see which document(s) were rejected and why.

5. If you need to use a different document(s), refer to our list of acceptable primary and secondary documents for Trusted Referee video calls.

6. Gather and ready your document(s).

7. In the "Action Required: Update your document(s)" email sent to you by ID.me, select Upload another document.

Once you select Upload another document button, you may continue to upload your document(s).

 

7. In the Action Required: Update your documents email sent by ID.me , select upload to another document.
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